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Undergoing significant update to the banking systems

Scheduled systems outage announcement

Update Saturday 12 Oct 12:30pm: Our system update is now completed. All systems including Internet banking and the mobile app are now available.Thank you for your patience and understanding.

 

Update Saturday 12 October 8:40AM: Access to Internet Banking has been restored. 

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As a result of the Sydney Mutual Bank and Endeavour Mutual Bank merger, members are advised that from Friday 11th October at 4:30pm to Saturday afternoon 12th October, Sydney Mutual Bank will be performing a significant update to the banking system. During this time there will be a disruption to most of Sydney Mutual Bank’s services.

During this period of time there will be no access to the following services:

  • Internet banking
  • The mobile app
  • Phone banking
  • Transferring between accounts
  • Making external payments, BPay, OSKO and PayID services
  • Checking account balances

It’s recommended that you perform any transactions before or after this period.

Card payments (paywave, ATM and Eftpos) will remain available during the upgrade however a $1,000 per day limit will apply.

Sydney Mutual Bank’s contact centre will be open on Saturday until 11:30am as will our branches that are regularly opened on a Saturday.

Once the update is complete, members will be able to access all of Sydney Mutual Bank’s products and services from an additional 10 Endeavour Mutual Bank branches.

Sydney Mutual Bank apologises for any inconvenience caused by this system upgrade and will publish any updates or variations to the above on our website www.sydneymutual.bank