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These terms govern your use of the Mobile Banking App, together with the Account Access Facility – Terms & Conditions of Use and Summary of Accounts & Availability of Access Facilities.



Getting Started

You will need to be registered for Internet Banking before being able to use the Mobile Banking App. You will be required to have a member number and an Access Code. If you have not registered for Internet Banking, contact us.


Using the Mobile Banking App

You can use BPay, transfer funds, make payments via Osko/PayID, check account balances and transaction history with a compatible iPhone or Android device. You can install and register the App on up to 4 devices.


Making payments 

You can make payments via BPay, using Account and BSB number or Osko/PayID.



Passcode – You are required to set up a Mobile Banking App passcode. You can change the passcode at anytime. You must not select a passcode that represents your birth date or a recognisable part of your name. If you do use an obvious passcode such as a name or date you may be liable for any losses that occur as a result of unauthorised use of the passcode.

Protecting your passcode – Always protect your passcode by using a unique number that is not obvious or can be easily guessed. Take precautions when using the App. Try to memorise your passcode or carefully disguise it. Never keep a record of your passcode with your device, on your device or computer, or tell anyone your passcode.

Things you must do – Always lock your mobile device. Advise us immediately if your device is lost or stolen, or you suspect your Mobile Banking app passcode has been compromised.

Things you must never do – Never leave your device unattended. Never allow another person to use your device to make purchases or payments. Do not use the Mobile Banking app with a device other than a compatible iPhone or Android device. 

We may suspend or terminate your use of the Mobile Banking App without notice at any time e.g. if we suspect unauthorised transactions have occurred or that the App is being misused.

Reporting Lost/Stolen Cards – Report your card lost/stolen as soon as possible.


Things you should know 

Fees – Refer to the Fees and Charges and Transaction Limits. You may incur charges from your mobile service provider for downloading and using the Mobile Banking app, and/or from Merchants for using the facility.
Using your location data - Granting the App permission to use your mobile device location will enable other functionality e.g. locating our branches Australia wide.
Push Notifications - As part of the Mobile Banking App, you may receive service or marketing notifications from us on your device. You may opt out of the Push Notifications from the Mobiel Banking App’s Menu, under notifications or from your phone’s settings depending upon your operating system.



We may change these Terms at any time without prior notice. We will notify you of any material changes by electronic notice to you via your device, the Google Play or App Store. We may require you to confirm your acceptance of these changes as a condition of allowing you to continue using the App.