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What is an SMS Verification Code?

The SMS Verification Code is a unique code which is sent to your registered mobile phone number as an extra level of security on your Internet Banking.

How does it work?

The SMS Verification Code creates a random temporary six digit code which is sent to your registered mobile phone number. You will be required to enter this six digit code into your Internet Banking. It is important that your mobile number is correct and always up to date.

When do I need to use the SMS Verification Code for Internet Banking?

Once registered you will be prompted to request a SMS Verification Code for the following functions:

• Adding a new payee

• Paying a new payee

• Modifying an existing payee or payment

• Updating your contact details

• Updating or resetting password details

Will I be charged for SMS Verification?

We do not charge a fee to use your mobile phone for SMS Verification. However, your mobile phone service provider may impose fees and charges for sending and receiving messages. You should contact your provider if you have any queries in relation to fees and charges.

How long is the SMS Verification Code available for?

To protect your account the SMS Verification Code is only available for 5 minutes and only valid for a single session.

What happens if I receive an SMS text and I'm not currently logged into Internet Banking?

Please contact us immediately on 13 61 91.

How do I update my mobile number that is registered for SMS Verification?

Please contact us on 13 61 91 (Mon - Fri: 8am - 7pm, Saturday: 8.30am - 11.30am) to change your registered phone number.

Can I use the same mobile on two different Internet Banking logins?


Can an SMS Verification Code be sent to two phones?

No, you can only register one mobile number per SMS Verification Code registration.

Can I lock myself out of Internet Banking when I put in the incorrect secure SMS Verification code?

You will have a total of 3 attempts to input your SMS Verification Code before you are locked out. If you become locked out, please contact us on 13 16 91 (Mon - Fri: 8am - 7pm, Saturday: 8.30am - 11.30am) to reset your account.

How do joint members or business members register for SMS Verification?

Internet Banking logins are assigned at the individual client level. Joint members and business members will still log onto Internet Banking with their unique log in details. Each individual will need to register for SMS Verification.

What if I have difficulty meeting the above requirements to receive an SMS text?

Please contact us on 13 61 91 (Mon - Fri: 8am - 7pm, Saturday: 8.30am - 11.30am) to see how we can assist you.