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More secure Internet Banking

To increase the security of your digital transactions members are required to use SMS Verification when performing certain actions in Internet Banking.

An SMS Verification Code is a unique code sent to your nominated mobile phone number which will be required when:

  • Adding a new payee
  • Paying a new payee
  • Modifying an existing payee or payment
  • Updating your contact details
  • Updating or resetting password details

The SMS Verification Code is mandatory for all our Internet Banking users. A random temporary six digit code will be sent to your registered mobile phone number when you click the Send SMS button. You will be required to enter this six digit code into your Internet Banking within a 5 minute timeframe in order to complete the verification.

It is important that your registered mobile number is correct and always up to date. To check that you have an up to date mobile number on file, please log into your Internet Banking and select ‘My Preferences’ from the menu, followed by ‘Contact Details’.

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